Shipping
Please allow 1–4 business days for your order to be processed and dispatched.
Orders placed over the weekend will be processed and shipped on the next business day.
All orders are sent via Australia Post. Once your order has been dispatched, you will receive an email containing your tracking information.
Please note that delivery times may vary depending on your location and Australia Post delivery schedules.
Can I wear it in the water?
To preserve the quality and longevity of your piece, we recommend avoiding direct contact with water. Due to the natural properties of the timber beads, prolonged exposure to moisture may affect their appearance and condition.
Do you offer returns/ refunds?
If you are not completely satisfied with your purchase, you may request an exchange or return your item for store credit within 7 days of receiving your order.
Please note that all return postage costs are the responsibility of the customer. Items must be returned in their original condition.
How should I care for my Lōren piece?
Keep your piece away from perfumes, harsh chemicals, water and oils. Store it somewhere dry when you are not wearing or using it, handle it gently to keep it looking its best.
Custom Orders
We are currently accepting custom orders. If you have a specific colourway, pattern, or design in mind, we would love to create something unique for you.
Please get in touch with us via our “Contact” page to discuss your custom piece.
Do you sell wholesale?
Yes, for wholesale enquiries please contact us via the “Contact” page